What Rockville Homeowners Say About Top Hat Chimney
Reviews tell you what a quote sheet can’t. The house smells like a campfire two days after you burned a fire. The sweep showed up on time and left the hearth cleaner than when he arrived. The invoice matched the phone call. That’s what homeowners around Rockville tell us, and it’s why we’ve been doing this work since 1999. Wendell puts his name on every job, and the reviews below come from people who watched the work get done.
Recent Reviews
“We bought a house in Twinbrook that hadn’t had the flue touched in at least a decade. The camera showed a first-degree creosote situation building into something nastier higher up. Wendell walked us through the footage on his tablet, no pressure. The sweep took about two hours, and the smell that used to hit us every time the wind shifted is just gone.”
Bethany A., Twinbrook, Rockville
“I’d hired a franchise company a few years ago and felt like I was reading a scripted upsell the whole time. Top Hat showed me the same issues on camera and explained what could wait. We did the sweep and a new cap in one visit. The price they quoted on the phone? That’s what I paid. Senior discount applied without me asking.”
Norma H., Rockville Town Center
“Called on a Sunday evening expecting a voicemail. Wendell answered, we scheduled for Wednesday, and his crew showed up within the window they gave us. The old damper was shot and they recommended a replacement, but the camera showed the liner was still solid. A lesser company would’ve tried to sell me a full reline. That honesty’s worth the call alone.”
Alejandro R., King Farm, Rockville
“The glazed creosote in our flue looked like melted plastic, and the camera made that pretty clear. Wendell didn’t sugarcoat it. We needed a HeatShield resurfacing, not another brush job. He explained the third-degree distinction, set a fair price, and the whole thing was done before the first cold snap. Fires burn cleaner now, and we can actually see the difference.”
Marcus C., Woodley Gardens, Rockville
“This was our first chimney inspection after buying a split-level off Norbeck. The tech found cracked crown mortar and a cap that had rusted through. He sent photos to my phone before I even asked. We scheduled the repair two weeks later, got the $40 off the repair, and the work took half a day. No construction debris left behind, no surprises on the invoice.”
Bethany A., Norbeck, Rockville
“I called for a second opinion after another company told me I needed a full liner replacement. Wendell came out, ran the camera, and said the liner had another few years in it. What it actually needed was a sweep and a new mounting bracket. He could’ve confirmed the bigger quote and made more money. Instead, he saved us thousands.”
Norma H., West End, Rockville
Why Customers Trust Us
The same names keep showing up in these stories: Wendell, the camera, the phone call. Reviews about Top Hat keep circling three things. First, we show you the problem before we ask for a dime. Camera footage and a plain-English verdict, every time, no exceptions. Second, the price on the phone is the price on the invoice. No trip charge inside the county, $40 off repairs over $200, 10% off for seniors and veterans. Third, the 90-Day Done Right Promise is in writing on every job. If something isn’t right, one call brings Wendell back. That’s why homeowners around Rockville keep calling and keep telling their neighbors. If your flue needs a look before burning season, call (240) 716-5865 and ask for Wendell. A live person answers. It may well be him.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Rockville since 1999. Ask anyone on your street.