Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
We’ve been cleaning and repairing chimneys in Rockville since 1999, and we’ve seen what happens when a company hides behind fine print. That’s not how Wendell Pike runs things. The Top Hat Chimney guarantee is this: every job gets the 90-Day Done Right Promise, in writing, stamped on your invoice. If something isn’t right, one call brings Wendell and his crew back at no additional cost. No arguing, no “well, actually,” no waiting for a regional manager. Just the sweep who showed up at your door, showing up again to make it right. This is the guarantee we’ve stood behind for over 29 years, and it’s the only one we’ll ever offer.
What’s Covered
- The workmanship itself. Every sweep, repair, cap replacement, crown rebuild, and liner installation is backed by the 90-Day Done Right Promise. If the work fails or wasn’t done the way we said it would be, we come back and fix it. That’s the whole point of the promise.
- Parts and materials we install. We work with trusted industry brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. When we install a product, we stand behind the install. If a part we put in fails within the 90-day window, we handle it. Manufacturer warranties for those products are always passed along to you, and we’ll help you navigate them if you ever need to.
- Cleanup and respect for your home. We don’t leave a mess, and we don’t leave you guessing. The crew wears shoe covers, lays down drop cloths, and cleans the work area before leaving. If we miss something, call. It’s covered.
- On-time arrival, with a real window. You get a real arrival window when you book. If the truck runs late, you get a phone call. No sitting at home until 4 p.m. wondering if anyone is coming.
- Honest pricing, in writing, before work starts. The number you hear on the phone is the number on the invoice. No surprise line items, no “oh, we found something” upcharge after the fact. If we find an issue, we show you the camera footage and give you a plain-English verdict. You decide. The price doesn’t move unless you approve it.
Our Satisfaction Promise
Here’s how the make-it-right process works, because we’ve had to do it a handful of times over 29 years and it’s the same every time. You call (240) 716-5865. A live person answers. You tell them what’s wrong. Wendell reviews the job file and sets a return visit, usually within a few days depending on the issue. The crew comes back, takes care of it, and you sign off only when it’s actually right. That’s the 90-Day Done Right Promise, and it’s stamped on every single invoice we write. If we can’t make it right? Then you don’t pay for the fix. That’s the simple answer, and Wendell will tell you that himself if you ask. We also offer a free second opinion on any written estimate from another company, so you can always compare what we’re quoting against what someone else wrote down. And if you’re a senior or a veteran, you get 10% off always. Not as a special. Just as a rule.
Licensed & Insured Backing
A guarantee only means something if the company is still around to honor it. Top Hat Chimney is locally owned and owner-operated, with a published address and license number. Wendell puts his name on the work, and he runs into you at the grocery store on Saturday. That’s the real difference between us and a franchise that rotated in last spring. We’re licensed, insured, and bonded, and every tech who shows up at your door is background-checked, uniformed, and working under Wendell’s supervision. The insurance protects your home and property while we’re on site. The license means we’re accountable to the state of Maryland, not just to a corporate headquarters somewhere. And the fact that we’ve been doing this in Rockville since 1999 means you can call someone who had a chimney we cleaned in 2003 and hear how it went.
Frequently Asked Questions About Our Guarantee
The 90-Day Done Right Promise covers every completed job for 90 days from the date of service. If the work isn’t right during that window, one call brings Wendell and his crew back at no additional cost. It’s stamped on every invoice, in writing, so there’s no question about what’s covered. Call (240) 716-5865 if you need a return visit, and a live person will get it scheduled.
Our 90-day guarantee covers the installation workmanship on every brand we install, including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Manufacturer warranties on those products are also passed along to you, and we’ll walk you through the details before we install anything. If a part fails because we installed it wrong, that’s on us, full stop. Call (240) 716-5865 if you’re not sure what’s covered on your specific job.
That’s covered too. If Wendell’s crew leaves anything behind that isn’t right, call (240) 716-5865 and say so. The 90-Day Done Right Promise applies to the whole job, including the state of your home when we leave. We don’t charge you for a return visit to fix something we should have done the first time.
Yes. Upfront pricing before a single tool comes off the truck. The number Wendell gives you on the phone is the number on the invoice. If the crew finds an issue inside the flue, they show you the camera footage and explain it in plain English before any additional work is approved. You’re never surprised at the end of the job. And if you have a competing written estimate, bring it in. Wendell gives a free second opinion, no charge for the look.
Call anyway. Wendell has been serving Rockville and the surrounding communities for over 29 years, and if something we did is failing down the road, he wants to know about it. The 90-Day Done Right Promise is the written guarantee, but our reputation gets tested on every job, every year. A phone call costs you nothing. Call (240) 716-5865 and we’ll take a look.
The 90-Day Done Right Promise covers the workmanship on every liner install and chimney rebuild we complete. Manufacturer warranties for products like DuraFlex and HeatShield liners come on top of that, and we’ll help you file a claim if a product fails under its own warranty. We don’t bury those terms. They’re part of the conversation before we start. Call (240) 716-5865 for details on the liner options we recommend for your chimney.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Rockville, MD since 1999.